Returns & Exchanges

If you are not completely satisfied with your purchase or gift for any reason, please review our return, refund, and exchange policies below. Products must be returned in new, unaltered and unused condition. All returns are subject to validation and approval at PIAVE Cosmetics Orlando discretion.

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in «new, unaltered and unused condition». Definition of new, unaltered and unused condition is without showing signs of wear or damage in any way.

You may return merchandise by mail and we ask that you cover the return shipping charges.

If an item is received damaged or is incorrectly shipped by us, please contact us immediately by phone or email. Items that are defective and shipped from us or items that you did not order but received from us will qualify for a refund. However, if the return was not a result of our error, we are not able to refund your original shipping charges.

HOW TO RETURN OR EXCHANGE A PRODUCT

An online purchase can be returned to us by mail. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.

If you return the product within 30 days of the original purchase and it’s accompanied by its original email order confirmation, you will receive your refund in the form of your original payment. In all other cases, the refund will be made in the form of an in-store credit.

Please address the return package to:

PIAVE COSMETICS ORLANDO
8475 SW 94 St. 115 E.  Miami, FL 33156